octonomy Blog
Insights into the world of AI for complex processes
What Most AI Maintenance Tools Get Wrong About Industrial Documentation
Sydni Williams-Shaw
Release Note 1.15.0: KI-Agenten mit visuellen Antworten
Maren Kaspers
The Compounding Cost of Misunderstood Documentation
Sydni Williams-Shaw
How Misunderstood Documentation Drives Up Escalations and Repeat Dispatches
Sydni Williams-Shaw
How AI for Field Service Is Tackling Some the Industry’s Biggest Challenges
Sydni Williams-Shaw
Which AI Actually Works for Technical Field Service
Sydni Williams-Shaw
octonomy Raises $20 Million in Seed Round to Accelerate Delivery of Agentic AI for Complex Service Workflows
Maren Kaspers
octonomy announces Frank Piotraschke as Chief Revenue Officer
Maren Kaspers-
Release Note 1.15.0: KI-Agenten mit visuellen Antworten
Maren Kaspers -
Release Note 1.14.0: More chat automation, fewer hurdles
Maren Kaspers 
When German quality meets US pragmatism: octonomy goes US
Maren Kaspers
Implementing AI in customer service: complex automation for German SMEs
Maren Kaspers
What is an AI agent and how does it differ from a simple chatbot?
Maren Kaspers-
Release Note 1.12.0: Knowledge filter & extended chat integration
Maren Kaspers 
AI customer service: Why good response quality is more important than speed
Maren Kaspers
The State of AI in Customer Service 2025: The ultimate guide for IT decision-makers
Maren Kaspers
How an AI agent works: A look under the bonnet of reasoning and multi-agent systems
Maren Kaspers-
Feature release: more intelligent routing systems and direct user feedback
Maren Kaspers 
Why AI is becoming indispensable in customer service, especially for SMEs
Maren Kaspers
