Platform Overview

From Complex Question to Complete Resolution – in Seconds.

Most AI reads text. octonomy reads everything.
Our agentic platform understands your most complex knowledge, orchestrates specialized AI agents, and resolves requests end-to-end — with 95% accuracy and zero hallucinations.

Technical manual which cannot be processed by standard AI platforms but by octonomy.

The Visual Cortex

AI that processes and indexes what others can’t.

Productivity AI systems extract text from documents, discarding nearly everything else. Diagrams, schematics, tables, and annotated images… All gone. octonomy processes every page, in its entirety, as an image. It generates rich descriptions of every visual element, allowing them to be indexed and queried by meaning.

How It Works

From input to resolution. In three steps.

Reads your knowledge 
the way an expert would.

Most AI only processes plain text. octonomy’s Visual Cortex reads your documents as images — understanding wiring diagrams, schematics, product tables, and multi-source manuals with full contextual accuracy.

  • Processes PDFs as images, not just extracted text
  • Understands diagrams, tables, and visual structures
  • Draws from multiple documents simultaneously
  • Flags missing information instead of guessing

A team of specialists,
not a single bot.

A Supervisor Agent receives the request and coordinates a team of specialized AI agents — each an expert in its domain. They work in parallel, cross-referencing knowledge sources to arrive at one accurate, verified answer.

  • Supervisor Agent orchestrates the full workflow
  • Specialist agents work in parallel, not sequence
  • 95%+ accuracy — verified on real customer data
  • Zero hallucinations — gaps are flagged, not fabricated

Doesn’t just answer.
Resolves.

octonomy goes beyond generating a response. It connects to your live systems — checking part availability, validating warranty status, creating tickets — and delivers a complete resolution, automatically.

  • Checks ERP for part availability in real time
  • Validates warranty and contract status
  • Creates and routes tickets automatically
  • Works across chat, email, voice, and ticketing systems

Why octonomy

Not all AI is built alike.
We are built for what others can’t handle.

Function

Standard AI

octonomy

Accuracy on complex documents
Wiring diagrams, schematics, multi-source manuals

Standard AI

~50% — unreliable on complexity

octonomy

95%+ verified accuracy
Tested on real customer documents

Hallucinations
When information is missing or ambiguous

Standard AI

Guesses — confidently wrong

octonomy

Zero hallucinations
Flags gaps instead of inventing answers

Document Processing
Beyond plain text

Standard AI

Text only

octonomy

Text, images, tables, diagrams
Visual Cortex reads documents as images

Architecture
How requests are handled

Standard AI

Single bot, linear responses

octonomy

Multi-agent orchestration
Supervisor + specialist agents work in parallel

Resolution scope
What the AI actually does

Standard AI

Answers questions, nothing more

octonomy

End-to-end resolution
Checks ERP, validates warranty, triggers next steps

Time to deploy
From contract to live

Standard AI

Weeks to months

octonomy

5–20 days
No IT project, no consultants required

Data privacy
How your data is handled

Standard AI

Shared infrastructure, data used for training

octonomy

One-tenant-per-cluster
No training on your data, ISO 27001, GDPR & EU AI Act compliant

Use case scope
Who and what it serves

Standard AI

Customer-facing chat only

octonomy

Customer service, field support, pre-sales, all the way through to after-sales
…across every channel

Ready to see it in action? Give it a try!

Analytics & Dashboard

Every interaction makes your operation smarter.

octonomy doesn’t just resolve — it learns. Built-in analytics give you full visibility into performance, demand patterns, and where to improve next.

Track success rate, automation rate, resolution time, and human-in-the-loop rate — across all agents and channels in real time.

See when and where request volume peaks — by hour, day, and agent type. Plan capacity before bottlenecks happen.

Automatic topic clustering groups every conversation by category and issue type — so you always know what’s driving volume.

octonomy flags where automation falls short — missing content, scope limits, or edge cases — so your team always knows what to fix next.

Integrations

Works where your team works

octonomy connects directly to your existing systems — no data migration, no IT project. Live in days, not months.

Get a demo
The image shows the octonomy system, surrounded by many other systems such as Salesforce, SAP, Atlassian, HubSpot, and many more.

Security & Compliance

Enterprise-grade security.
 No compromises.

Encryption

· AES-256 encryption at rest and in transit

· SSL/TLS for all data transmission

· Customer-specific encryption for all data stored in octonomy

Access Security

· SSO login via Identity Provider

· Multi-factor authentication

· Role-based access control across all users

Data Hosting

· AWS hosting

· Isolated multi-tenant architecture

· Independently scalable infrastructure

Data Privacy

· AI models run within the EU — no data leaves

· No training on customer data. Ever.

· All conversation data deleted at session end

Go to the Trust Center

Designed & Built in Germany

The #1 AI platform built around your knowledge.