octonomy Blog

Insights into the world of AI for small and medium-sized businesses

  • KI Kundenservice

    AI customer service: Why good response quality is more important than speed

    Maren Kaspers

  • The State of AI in Customer Service 2025: The ultimate guide for IT decision-makers

    Maren Kaspers

  • How an AI agent works: A look under the bonnet of reasoning and multi-agent systems

    Maren Kaspers

  • Feature release: more intelligent routing systems and direct user feedback

    Maren Kaspers
  • AI in customer service

    Why AI is becoming indispensable in customer service, especially for SMEs

    Maren Kaspers
  • Ai agent

    What is an AI agent or bot and how does it vary from a simple chatbot?

    Maren Kaspers