Release Note 1.12.0: Knowledge filter & extended chat integration
The automation of complex support processes is only truly valuable if it can be integrated precisely, flexibly and seamlessly into existing structures. With version 1.12.0, we have implemented three key improvements that make our digital workforce even more accurate and versatile.
Knowledge filters for surgical precision
Imagine your sales expert for the French market advising a customer on products that are only available in Germany. Frustrating for everyone involved. Our new knowledge filters solve precisely this problem.
You can now structure your company knowledge into freely selectable categories and assign them to specific tasks. The agent for technical support only accesses technical documentation, the expert for international markets only the relevant product information. The result: your customers receive exactly the answers that are relevant to their specific situation.
This category-based filtering is particularly valuable for companies with complex product portfolios or different target groups. Instead of searching through a sea of information, your digital workforce finds the right knowledge precisely – every time.
Knowledge filter in action: Category-based search for precise results
External chat integration goes multimedia
Today, communication takes place via many channels. Our agents have been able to work with external chat systems since version 1.10.0. We have now significantly expanded this integration and added important functions.
Your digital workforce now processes not only text, but also images and other files that customers upload in chat. A technical defect can often be better explained with a photo than with long descriptions – our agents understand this and can react accordingly.
At the same time, we have improved error handling. If something doesn’t work, your customers receive clear, understandable messages instead of technical error codes. Transparency creates trust.
The next development step has already been decided: we are working on processing messages in quick succession even better. Because sometimes people write their thoughts in several short messages – and your digital workforce should still understand the context.
New design, tried-and-tested functionality
Our rebranding is now fully implemented in chat and platform. The new colors, word and figurative marks reflect what octonomy stands for: intelligent, empathetic and reliable AI solutions for SMEs.
The interface remains intuitive to use – after all, technology should make life easier, not more complicated.
The “Buddy” chatbot from Burnhard in a new design.
What this means for your company
These three improvements work hand in hand: more precise answers through intelligent knowledge filtering, more flexible communication through extended chat integration and an interface that reflects our values.
The result is a digital workforce that works even closer to the real needs of your business. Less friction, less frustration, more time for the tasks that really require human expertise.
Because that’s what octonomy is all about: when your team grows without getting bigger.
Do you have any questions about the new features or would you like to find out how these improvements will affect your specific use case? Our team will be happy to help you.
Veröffentlicht am 31. July 2025 von
Maren Kaspers
