Manufacturing

Your service team has the expertise.
octonomy makes it available.

Circuit diagrams, maintenance manuals, CAD files. Your technical knowledge is contained in complex documents. octonomy reads them in their entirety and provides complete solutions in seconds.

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Challenges

What that means

If your entire service team performs as well as the top 20 percent of your workforce.

>50%

fewer on-site visits

Prokon • Wind Energy

96%

Accuracy of Responses in Technical Documents

Tolly Group • validated

<20

Days until first productive use

Time-to-Value • all deployments

50%

Days until first productive use
hepster • InsurTech

The Problem

Their knowledge exists.
It’s just not accessible.

Technical documentation in manufacturing is visually complex. Standard AI processes text and discards everything else. Up to 60 percent of the relevant knowledge is lost in the process.

Four Challenges in Technical Service in the Manufacturing Industry

Technical documentation in manufacturing is visually complex. Standard AI processes text and discards everything else. Up to 60 percent of the relevant knowledge is lost in the process.

01

Knowledge is embedded in diagrams and drawings

Circuit diagrams, CAD files, annotated drawings, performance curves. Generic AI processes text, not images. Most of your expertise remains invisible to us.

02

An answer requires multiple sources

The right service manual, the error history in the ERP system, the maintenance status in the CRM. Cross-system reasoning isn’t a luxury—it’s a necessity.

03

Expert knowledge is tied to specific individuals

Experienced service technicians are retiring. Their knowledge resides in their minds, not in systems. When they leave, that knowledge goes with them.

04

Every minute of downtime costs

Too many on-site visits, avoidable escalations, long resolution times. The pressure is mounting. The service team is bearing the brunt of it.

How octonomy works

Understand. Respond. Act.

The three pillars of octonomy work together as a unified system. That’s what sets us apart from chatbots and ticket automation systems.

Understand

octonomy reads every page of technical documentation as an image—diagrams, drawings, tables, and annotated graphics. The structure and context are fully preserved. Nothing is lost.

Respond

A supervisor agent coordinates a team of specialized AI agents. The result is a verified, source-based response with 96 percent accuracy. No made-up information. Any gaps are clearly identified.

Act

octonomy doesn’t stop at just providing an answer. The platform connects to SAP, Salesforce, and ServiceNow, creates tickets, updates the maintenance schedule, and resolves the case end-to-end.

Use Cases

Where octonomy comes into play in manufacturing.

First-Level-Support

Automated Technical Support

Service requests are answered immediately. Escalation only when necessary.

Field Service

On-site Technical Support

Diagnoses based on error codes and wiring diagrams in seconds.

Knowledge Transfer

Scaling Expert Knowledge

Experienced employees are retiring. Their knowledge remains.

Maintenance

Maintenance Planning Based on Operational Data

Machine data read; recommendations generated automatically.

Product Advice

Spare Parts and Compatibility Inquiries

Which component is the right fit? octonomy checks directly in the ERP system.

Real-world evidence

Prokon – Germany’s largest energy cooperative

Prokon • Wind Energy • 77 Wind Farms

>50%

fewer on-site visits

  • 2,641 technical PDFs

  • 50,000+ pages of documentation

  • 470 wind turbines

From Troubleshooting to Instant Diagnosis

ervice technicians at Prokon used to sift through thousands of pages of documentation every day. On average, each wind turbine required up to six service calls before a problem was finally resolved. That changed with octonomy.

Today, when an Error 181 occurs, octonomy immediately provides the affected components, the diagnostic steps, and the solution—all directly from the service manual and linked to the error history of the respective turbine.

“octonomy has provided an AI expert system that mastered a task we believed only highly qualified technicians could solve—and did so at an impressive speed.”

Manager Central Services, Prokon

octonomy Integrations

Integration

octonomy is running
on your systems.

The platform integrates with your existing infrastructure. No migration, no vendor lock-in. Business teams can configure agents without any programming knowledge.

Why octonomy

96 percent accuracy.
Independently validated.

Standard AI achieves about 50 percent answer accuracy on the same technical documents. This gap cannot be closed through prompt engineering; it is structural.

octonomy processes each page visually. Diagrams, drawings, and tables are preserved in their entirety. That’s the difference between an answer and the right answer.

octonomy 96%
96
Standard-KI (ChatGPT, Copilot) 50%
~50 100%

Validated by Tolly Group • Real customer data

Visual Comprehension of Documents

Circuit diagrams, schematics, annotated drawings. octonomy reads them in their entirety, not just the text next to them.

Multi-Agent Architecture

A supervisor coordinates specialized AI agents. Multiple sources, one verified answer.

End-to-End Case Resolution

Create a ticket, check the ERP, update the maintenance schedule. octonomy closes the case, not just the issue.

No hallucinations

If any information is missing, we make that clear. No made-up answers, no made-up specifications.

Up and running in less than 20 days

No months-long project. No migration. Integration into existing systems without vendor lock-in.

Get Started Now

Show us your use case.

In 30 minutes, we’ll work together to analyze where octonomy can have the greatest impact in your service business. We’ll get specific—with no obligation.

FAQ

In a multi-agent system, specialized agents make well-informed preliminary decisions that are either implemented directly or seamlessly handed off to your team. In the process, information from multiple systems is systematically consolidated, reconciled, and prioritized based on relevance. In addition, the system automatically locates and evaluates the appropriate documents—whether they are terms and conditions, product brochures, guidelines, or internal instructions—ensuring that every decision is based on a solid foundation.

We use the powerful octonomy Large Language Model, embedded in an architecture that maintains context across multiple interactions, generates technically accurate and comprehensible answers, and can cite sources verbatim upon request.

Yes. Think of an Octo Worker as a virtual top agent that communicates seamlessly with your systems:

  • Integration with CRM (e.g., customer data, contracts, history)
  • Connection to ticketing systems (e.g., Zendesk, ServiceNow)
  • Access to ERP / billing / policy systems
  • Integration with telephony infrastructure (SIP/VoIP, call center software)
  • Use of data platforms (e.g., Snowflake) for analytics and reports

Communication takes place via standardized REST APIs or existing connectors. This makes the Octo Worker an intelligent layer on top of your existing IT—without disrupting your foundation.

The solution is designed to support multiple languages, making it ideal for international customer service teams. It scales flexibly from a few thousand to millions of interactions per month, reliably growing alongside your needs. At the same time, it meets the highest data protection standards: All data processing is conducted in compliance with the GDPR and European regulations, and the hosting options can be tailored precisely to your individual compliance requirements.