eBooks, Guides & Reports

Practical AI knowledge for technical customer service and and expert systems

Our resources give you hands-on guidance for automating technical customer service and internal knowledge work with agentic AI.

New AI benchmark report

The State of Agentic AI Accuracy 2026

A clear look at how accurate modern agentic AI really is, and why reliability, context understanding, and production readiness decide whether AI agents actually succeed

  • The State of Agentic Al Accuracy 2026

    96% answer accuracy, independently tested by the Tolly Group. Why AI systems fail on complex documentation, and how octonomy solves it.

  • AI Workslop

    Why 95% of AI investments show no ROI, and how workslop is quietly costing enterprises millions. A practical guide to accuracy, traceability, and truth in AI.